General Questions

  • I just made an order, now what?
  • Once your payment is done please check your contact email inbox for order confirmation. All orders are operated automatically to ensure fastest delivery speed online, so you should receive email within minutes. Do not change your username or put your account to private until you have receive all your followers/likes/comments.

  • How long will it take to start receiving my purchase?
  • Depending on the orders volume on our system, it will take anywhere from few minutes to 24 hours to start delivery of your order. Some services are marked as 'Instant' which means delivery usually starts in less than 30 minutes.

  • What information do you require?
  • We only require your username/link to proceed your order. Your privacy is assured.

  • Can I email you if need more information? How long does it take for you to respond to my email?
  • We will answer all your questions that are related with our service. We know how much your time is worth, so we will not waste it. Our aim is to respond to each email within 24 hours.

  • Is it safe to buy services from BuySocialMediaMarketing?
  • Yes, by using our services your account is 100% safe.

  • What payment methods do you accept?
  • At the moment we accept payments through credit and debit cards and cryptocurrencies such as Bitcoin.

  • How can I contact you?
  • You can contact us either by live chat at the bottom right corner of this page, or if we are offline, you can contact us through our contact form page or send email to [email protected].

  • Can I get a refund?
  • Your order is eligible for refund if it has not been completed yet. If we fail to deliver your order, you can request for a full refund. Please note different packages have different delivery periods. We will not issue refund if your new followers do not interact with you. We do not guarantee that your followers will engage with your posts.


  • Will my followers like and comment on my pictures?
  • We have no control on whether your new followers will like or comment your picture, its entirely up to them. Therefore we cannot guarantee interaction. All you have to do on your side is post great pictures so your new followers will engage with you.

  • Will you replace followers if they unfollow?
  • Yes, all Instagram Followers Packages are covered with 60 days replacement guarantee, which means that we will replace all Instagram Followers if they would decrease below the amount of followers you had when we completed delivery. This guarantee is valid 60 days after purchase.

  • How does 'Automatic Instagram Likes work?
  • Once you make a purchase of Automatic Instagram Likes package your order will be activated within minutes.. This service contains likes for future Instagram pictures. Once this service is activated for your account you will get Instagram Likes automatically and instantly when you upload new posts! Your Instagram account must be Public at all times for this service to work.


  • Will you replace followers if they unfollow?
  • Yes, all Twitter Followers Packages are covered with replacement guarantee, which means that we will replace all Twitter Followers if they would decrease below the amount of followers you had when we completed delivery. This guarantee is offered for limited duration, visit service page for more information.

  • Are these Twitter followers high quality accounts?
  • Yes, they are PREMIUM QUALITY followers, they have profile pictures, bios and tweets.

  • Can I spread the Twitter Retweets/Likes between multiple tweets?
  • Yes, you can! We only require your Twitter username for this service, after entering your username you will be asked to select from your tweets list on our platform


  • What do High Retention Youtube Views mean?
  • At the beginning YouTube counted views based on the number of times an exact video page has been opened. That means that in the old days you could increase video views count just by pressing refresh button on your browser.. The viewers were not required to complete watching a video to increase views count.

    Today the way of how Youtube counts views is absolutely different. Now, next to the regular YouTube views, there are also the High Retention YouTube Views. These views are counted based on how many times the video was watched from the beginning till the end.

    The biggest difference between low quality views and High Retention Views is the ranking factor, low quality views will get push your video to the bottom of the page in the search results, while getting high retention Youtube Views increases your video ranking a lot. With a help of these views your video will appear in top of search results much easier!

  • Can my video get removed because of purchasing YouTube services?
  • There is absolutely no chance to get your video removed for buying our Youtube services. We also offer lifetime guarantee for our Youtube services which means you have a guarantee that your purchased views, likes and subscribers will stay forever.


  • Will you replace Facebook Fanpage Likes if they disappear?
  • Yes, Facebook Likes Packages we would replace any lost Facebook Fans if that would be the case, we do offer 60 days guarantee for this service. Our Facebook Fans are real users, that is the reason they will most likely stay as your fans for a lifetime.

  • From which country do the likes come from?
  • We provide worldwide Facebook Likes, if you need likes targeted by country please contact us and we will let you know if we can provide likes from your selected country

  • What do you need from me to start delivery?
  • In order to start delivery for your Fanpage we need you to remove your Fanpage age and country restrictions and make sure that your page is visible to public.That's it, just enter your Fanpage link during checkout and we will start delivery as soon as possible.
    In order to start delivery for your Facebook post/picture we need you to make sure that your posts are visible for Public. All you need to do next is to paste your post/photo link in checkout page.


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