General questions

What payment methods do you accept?

We accept credit/debit cards, PayPal and the following cryptocurrencies: BTC, Ether, USDT, USDC, Litecoin, Dash, Ripple, Monero.

You may also use your account's balance to pay for orders on BuySocialMediaMarketing. You can increase your balance by funding it with the mentioned payment methods, we offer 5% bonus on top ups of $100 or more. You also get 2 or 3% cashback for every order that you place with us.

Why should I choose BuySocialMediaMarketing?

We have served over 70,000 clients who have placed over 500K orders with us since our launch at 2014. At BuySocialMediaMarketing we offer instant delivery, guaranteed results.

Customer satisfactions is our priority, our services have been rated 4.9/5 based on reviews from over 2300 people.

How long does the delivery take?

Delivery durations will depend on the service and package amount selected. Most of our services delivery start instantly or within minutes to a few hours. Some services may take just a bit longer, but generally you will start seeings results in no more than 24 hours for every service.

You can find more information about the expected delivery start times on each of the service pages.

My order has not started. What should I do?

If your order hasn't started yet please double check the expected delivery start time indicated in the relevant service page. If your order delivery should have started already, please do no hesitate to reach out to us and we will see if there is a problem with your order.

You can contact us by visiting our support page or emailing us directly at [email protected].

Can I get a discount?

You can find our current offers in our discount coupons page. Alternatively you can also obtain additional discounts specially for you by signing up and opening your gift box once a week.

Another way to get a discount reward is rating your previous orders - we offer up to 10% discounts for sharing your experience with us.

Why is BuySocialMediaMarketing better than competitors?

At BuySocialMediaMarketing, customer satisfaction is our top priority. We value our customers and your experience with BuySocialMediaMarketing is of the utmost importance for us. That's why our customer support has been rated excelled (4.9/5 stars) by 2300+ clients.

Our customer support staff is working 7 days a week, including holidays - all answers and issues are resolved in less than 24 hours, 365 days a year. If you have any questions, please reach out to us on contact us page or send us an email directly at [email protected].

Affiliate questions

How does the affiliate program work?

You can earn money with BuySocialMediaMarketing by sharing your unique affiliate link online. You will get a unique tag that you can place on any page of BuySocialMediaMarketing. If someone visits BuySocialMediaMarketing through a link that has your affiliate tag and purchases a service from us - you will earn a commission.

How do I apply for affiliate account?

To apply for affiliate program on BuySocialMediaMarketing you have to submit an application for affiliate account. You will need to provide information about your traffic sources, targeted audience and services you plan to promote. You can apply by signing up for a regular account and visiting affiliate application.

What is your commission rate?

We offer very high commission rates for our affiliate program users. Your commission rate will depend on your 30-day rolling affiliate revenue, which means that we will check the sales that you have generated in the last 30 days to calculate your commission percentage.

Our commission tiers are:
Tier 1 — 30%* commission | Base-line commission rate
Tier 2 — 40%* commission | Rolling 30-day revenue $1,000+
Tier 3 — 50%* commission | Rolling 30-day revenue $5,000+

*After fees & taxes (35% will be deducted from the order value for fees and taxes before calculating the commission)
Commission calculation example for Tier 1 (30%).
Order value $49.99
- fees and taxes ( $17.49)
- commission = ($49.99 - $17.49) * 30% = $9.74

You will be upgraded to a new tier immediately once your rolling 30-day revenue reaches the required amount.

If your rolling 30-day revenue drops below the amount required for your current tier, you won't be downgraded immediately. We review the applications for downgrading once per week. If your account doesn't match the revenue requirements set for the tier at the time of reviewing - it will be downgraded.

What are the payout options?

Payout options include cryptocurrencies, bank wire (€ only) and balance credit to use for services on BuySocialMediaMarketing. Reach out for alternative options.

Withdrawals are available once your approved earnings reach $200. No minimum limit for withdrawals to balance credit.

Payouts with bank wire/crypto are made within 2 business days and withdrawals to balance credit are instant.

Account questions

How do I change my email?

You can change your email by going to your account's general settings page or by clicking here.

How do I change my password?

You can change your password by going to your account's security settings page or by clicking here.

How do I set up Two-factor authentication (2FA)?

You can set up 2FA email authentication by going to your account's security settings page or by clicking here. When enabled, it will ask you to enter confirmation code that is sent to your email when you log in. We recommend enabling 2FA authentication if you have funds in your balance or have attached credit/debit card to your account.

How do I unsubscribe or change my email settings?

You can unsubscribe or change your email preferences by going to your account's general settings page or by clicking here.

How do I add or remove a credit/debit card on my account?

You can add or remove saved cards on your account by going to your account's billing settings page or by clicking here. We do no store your credit/debit card data. Your details are handled securely using tokenization.

How do I delete my account?

You can delete your account by going to your account's security settings page or by clicking here and then clicking "request deletion" button.

Warning: once your account and related data has been deleted it cannot be recovered!

Orders questions

How do I place an order?

To place an order, you just need to provide us with your social media username or link, choose the service and package you want, and follow the prompts to complete the payment process.

Most of our services start almost immediately or within a few hours after the payment is confirmed.

How can I track my order?

You can easily track the status of your order by following the link provided in your confirmation email. Your order status will be displayed as "Awaiting Payment," "In Progress," "Completed," or "Cancelled."

Additionally, you can log in to your account to view your order history, balance history, and other important information.

Can I cancel my order?

Once an order has been submitted and payment has been processed, it's usually not feasible to cancel it as the service initiates the order immediately. However, in case you encounter any problems with your order, kindly get in touch with our customer support team for help.

What if I don't receive my order?

If you don't receive your order within the expected delivery time, please contact our customer support team for assistance. We will investigate the issue and provide a resolution as soon as possible.

Can I change the URL or account information after placing an order?

No, it is generally not possible to change the URL or account information after an order has been placed. Please double-check your information before submitting an order.

However, if you think you have made a mistake and the order has not been delivered yet, you may contact us and we will do what we can to assist you in correcting the information.

Free trials questions

What free trials do you offer?

At BuySocialMediaMarketing, we offer a range of free trial services for social media platforms like Instagram, TikTok, Facebook, Twitter, SoundCloud, and Spotify.

These trials are a great way for customers to test out our services and see the quality of our work before making a purchase. We provide free likes, followers, views, retweets, and plays to help boost your social media presence and increase engagement with your content.

You can find the full list of trials available by going to homepage and clicking 'Try for free' in the "Get your free trial!" section

How can I get free trial services?

To get any of our free trial services, simply sign up with your email address and provide us with your social media account information. You can then choose the service you want to try out, and we'll deliver the free trial to you.

Are the trial services really free or is there a catch?

Yes, our trial services are completely free. There are no hidden charges, surveys or catches. We want our customers to try out our services and see the value we offer.

Can I try out multiple services for free?

No, you can only try one free trial of any kind. We offer 20 different free trials for various social media services, so it's important to choose wisely as you can only get one free trial.

Is it safe to use the free trial services?

Yes, our free trial services are safe to use. We use only genuine methods to deliver the trial services, and we do not require any sensitive or payment information from you to proceed with the trial.

Do I need to provide my payment information for the free trials?

No, we do not require any payment information from you for our free trials. You can simply sign up with your email address and social media account information.

How many times can I use the free trial services?

You can only use the free trial service once per account. We offer 20 different free trials for various social media services, but please note that you can only select one of them for free trial.

We recommend choosing the service that best fits your needs to fully test out our services before making a purchase.